Verifying what users read.
WHY IT IS TESTED RARELY
It is nobody's obvious responsibility.
WHY IT MATTERS
Wrong documentation produces support contacts and lost trust.
WHAT TO VERIFY
That every step described works That screenshots match the current interface That names used match the interface That links resolve
WHY NAMES SPECIFICALLY
A renamed button makes instructions unfollowable.
WHAT TO TEST BY
Following the instructions exactly, on a clean environment.
WHY CLEAN
Existing state hides missing steps.
WHAT TO CHECK ABOUT ORDER
That prerequisites appear before they are needed.
WHAT TO CHECK ABOUT COMPLETENESS
That the task can be finished without external knowledge.
WHAT TO FLAG
Steps requiring information not provided Assumptions about configuration References to features that changed
WHAT TO TEST AFTER EVERY RELEASE
Documentation for anything that changed.
WHAT TO AUTOMATE
Link checking Screenshot capture, where tooling allows
WHAT TO REVIEW PERIODICALLY
Documentation for features nobody has touched.
WHY
It decays silently as the product around it changes.
WHAT TO MEASURE
Support contacts about topics documentation covers.
WHAT THAT INDICATES
Documentation that exists and does not work.
