Documenting what you will deliver.
WHAT TO STATE CLEARLY
The problem, as the client described it What will be measured What the client will see and do What is included and excluded
WHAT TO SPECIFY TECHNICALLY
Device count and type Measurement accuracy and frequency Connectivity arrangements Where data is stored and for how long Who owns the data
WHY OWNERSHIP MATTERS
It is frequently unstated and later disputed.
WHAT TO PRICE SEPARATELY
Hardware Installation Recurring service Support
WHY SEPARATELY
It makes the ongoing commitment visible, which prevents later disputes.
WHAT TO STATE ABOUT RECURRING COSTS
That they continue, and for how long they are fixed.
WHAT TO INCLUDE ABOUT RESPONSIBILITIES
Site access Power provision Network access Who replaces damaged devices
WHY SITE ACCESS SPECIFICALLY
Delays there are the commonest cause of overrun.
WHAT TO DEFINE
Acceptance criteria.
WHAT TO EXCLUDE EXPLICITLY
Anything assumed but not included.
WHAT TO ATTACH
Assumptions, and what happens if they prove wrong.
