Products for homes and individuals.
WHAT THE CATEGORIES ARE
Home security and cameras Lighting and climate Appliances Wearables and health devices Entertainment
WHAT CONSUMERS EXPECT
Setup in minutes, without technical knowledge Reliability A phone application that works Devices continuing to function
WHAT SETUP MUST HANDLE
Connecting to a network whose password the user must enter Networks with unusual configurations Failure, with a clear explanation
WHY SETUP IS THE PRIMARY SUPPORT COST
Most contacts occur during it.
WHAT TO INVEST IN
Making setup work, and explaining failure precisely.
WHAT DEPENDENCE ON YOUR SERVICE MEANS
Devices stop working if you stop operating.
WHY THAT IS AN ETHICAL ISSUE
Customers bought a product, and discontinuation renders it waste.
WHAT TO PROVIDE
Local functionality that survives the service ending.
WHAT TO STATE
The support period, before purchase.
WHAT PRIVACY DEMANDS
Clear disclosure, particularly for cameras and microphones Local processing where possible Visible indication when recording
WHAT TO CONSIDER LOCALLY
Power instability, connectivity, and price sensitivity.
WHAT SELLS HERE
Devices addressing power, water and security, which are real daily problems.
