Knowledgebase

Your WordPress dashboard is separate from cPanel and from your ZillionKingHost billing account. It has its own username and password.

Logging in

Go to https://yourdomain.com/wp-admin and enter the admin username and password created during installation.

Option 1 — email reset

Click Lost your password? on the login screen and enter your admin email. If nothing arrives within a few minutes, check spam. If it never arrives, your site is probably not sending mail at all — see our article on configuring SMTP — so use option 2 instead.

Option 2 — reset the password in phpMyAdmin

1. In cPanel open phpMyAdmin under Databases.
2. In the left column select your WordPress database. If you are not sure which one it is, open File Manager, view public_html/wp-config.php and read the value of DB_NAME.
3. Click the wp_users table (the prefix may differ).
4. Find your username, click Edit on that row.
5. On the user_pass row, set the Function dropdown to MD5 and type your new password in the Value box in plain text.
6. Click Go, then log in at /wp-admin with the new password.

WordPress accepts the MD5 hash on first login and immediately re-saves it using its own stronger hashing, so this is safe as a one-off recovery method.

Option 3 — create a new administrator

If the account itself is missing or compromised, open a support ticket. We can add a fresh administrator account for you from the server side.