End of a device's service.
WHAT TO DO WHEN A DEVICE IS LOST
Mark it lost through the management system or the account Lock it remotely Wipe it, if the data warrants Report it, where appropriate
WHAT LOCKING PROVIDES
The device unusable, with a message displayed.
WHAT WIPING PROVIDES
Data removed, though the device remains locked to its account.
WHY THAT MATTERS
Encryption plus activation lock makes a stolen device largely worthless.
WHAT TO DO WHEN REASSIGNING A DEVICE
Erase it fully Remove it from the previous user's account Confirm activation lock is cleared Re-enrol it
WHAT GOES WRONG MOST OFTEN
Activation lock not cleared, leaving the device unusable.
WHAT PREVENTS THAT
Organisational accounts and supervision, where lock can be cleared centrally.
WHAT TO DO BEFORE DISPOSAL OR RESALE
Sign out of every service Erase the device Remove it from your management and inventory records Verify it is no longer locked
WHAT TO RECORD
What was disposed of, when, and how it was erased.
