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Managing Versions and Support Windows Print

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Deciding what to support.

WHAT TO ESTABLISH

Which application versions are still in use Which operating system versions your users have What proportion each represents

WHAT TO DECIDE

The minimum operating system version you support The minimum application version you accept

WHAT DROPPING AN OLD OPERATING SYSTEM COSTS

Users, which locally may be a meaningful proportion.

WHAT SUPPORTING IT COSTS

Conditional code, unavailable features, and testing effort.

WHAT TO BASE THE DECISION ON

Your own analytics, not general figures.

WHAT A MINIMUM APPLICATION VERSION ENFORCES

That very old clients must update before continuing.

WHY THAT MATTERS

You cannot maintain backward compatibility indefinitely.

HOW TO IMPLEMENT IT

The backend reporting the minimum, and the application prompting.

WHAT TO PROVIDE IN THAT PROMPT

A clear explanation and a direct link to update.

WHAT TO AVOID

Forcing an update without warning Blocking users with no route to update

WHAT TO ANNOUNCE IN ADVANCE

The end of support for a version.

WHAT TO KEEP WORKING AS LONG AS PRACTICAL

Anything users have paid for.


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