Career progression in IT.
WHY SUPPORT IS A GOOD START
It exposes you to every system, every failure mode, and every kind of user.
WHAT IT TEACHES THAT OTHER ROLES DO NOT
How things actually fail How users actually work How the organisation actually operates
WHERE PEOPLE COMMONLY MOVE
Systems and infrastructure Networking Security Applications and development Service management
WHAT EACH REQUIRES
Deeper knowledge in that area, plus demonstrated interest.
HOW TO DEMONSTRATE INTEREST
Take on work in that area Build something Study the fundamentals properly Ask to be involved
WHAT TO BUILD
Depth in one area, alongside your breadth.
WHY
Breadth alone limits progression; depth alone limits versatility.
WHAT TO RECORD
What you have done, with outcomes, as it happens.
WHY
It is the basis of every application and review.
WHAT TO SEEK
Work slightly beyond your current ability, with support.
WHAT DEVELOPS PEOPLE MOST
That, rather than courses.
