A common support category.
WHAT TO ESTABLISH FIRST
One user or all? One printer or all? One application or all?
WHAT EACH INDICATES
- One user: their driver, queue or permissions
- All users: the printer, its network connection or the print server
- One application: how it prints
- All applications: the driver or the device
WHAT TO CHECK ON THE DEVICE
Power and status Error indicators Paper and consumables Network connectivity
WHAT TO CHECK ON THE SYSTEM
Whether jobs reach the queue Whether the queue is stalled Whether the correct printer is selected Whether the driver is correct and current
WHAT TO DO ABOUT A STALLED QUEUE
Clear it, and restart the print service.
WHAT CAUSES RECURRING PROBLEMS
Printers whose address changes Driver mismatches Users selecting the wrong device
WHAT TO FIX PERMANENTLY
Reserve the printer's address Standardise the driver Name printers clearly
WHY
Recurring incidents indicate a problem to fix, not a task to repeat.
