Before committing.
ABOUT THE FACILITY
Where is it, precisely? Who operates it? What certifications does it hold, and what scope? What is the outage history?
ABOUT POWER
What redundancy exists? How much generator fuel is held? How often are generators tested under load? When were batteries last tested?
ABOUT COOLING
Is cooling on backup power? What redundancy exists?
ABOUT CONNECTIVITY
How many upstream providers? Are their routes genuinely diverse? Is the facility at a local exchange point?
ABOUT SECURITY
What access layers exist? How is access granted and revoked? Is access logged?
ABOUT SUPPORT
What hours? What response commitments? What is included, and what is charged?
ABOUT YOUR DATA
Where is it stored? How do I get it out? What happens if I leave?
WHAT TO GET
Answers in writing.
