Independent assessment.
WHAT CERTIFICATIONS ADDRESS
Information security management Service management Physical infrastructure Payment industry requirements, where relevant Environmental management
WHAT THEY DEMONSTRATE
That documented processes exist, and that an assessor verified them.
WHAT THEY DO NOT DEMONSTRATE
That nothing will fail That every process is followed perfectly
WHAT TO ASK
Which certifications are held What scope each covers When each was last assessed
THAT SECOND QUESTION
A certification covering one facility does not cover another.
WHAT CUSTOMERS FREQUENTLY NEED
Evidence of a provider's certifications, for their own obligations.
WHAT TO REQUEST
The certificate and its scope statement.
WHAT TO BE CAUTIOUS OF
Claims of compliance without assessment Expired certifications Scope that excludes what matters to you
WHAT ELSE TO CONSIDER
Whether your own obligations require anything specific.
Take advice on your position.
WHAT MATTERS BEYOND CERTIFICATES
Operating record, transparency, and how the provider handles incidents.
