Day-to-day running.
WHAT OPERATIONS COVERS
Monitoring conditions and systems Responding to alarms Performing maintenance Managing changes Handling customer requests Maintaining records
WHAT DISTINGUISHES A WELL-RUN FACILITY
Documented procedures, actually followed Accurate records Testing of systems that must work Review after every incident
WHAT TO ASK ABOUT ANY FACILITY
Whether it is staffed continuously How alarms are responded to, and by whom What procedures are documented When systems were last tested
WHY CONTINUOUS STAFFING MATTERS
Cooling failure has a response window measured in minutes.
WHAT SHIFT HANDOVER REQUIRES
A record of outstanding matters, so nothing is lost between shifts.
WHAT TO MAINTAIN
A log of everything: alarms, work, visits, incidents.
WHY
It is what any investigation depends on.
WHAT TO REVIEW
The log, regularly, for patterns.
WHAT PATTERNS REVEAL
A component failing intermittently before it fails completely.
