Affiliate questions go to a ticket like any other.
WHAT TO ASK ABOUT
Whether a promotional method is permitted How commission was calculated on a particular period Payout status and method Consolidating duplicate accounts Requesting a statement of payouts Clarification of the terms
HOW TO ASK
Open a ticket from inside the Client Area, which identifies you. Include dates and figures where relevant.
WHAT WE CANNOT DO
Identify which customer a commission relates to. Customer identities are not disclosed to affiliates. Attribute a referral retrospectively without a tracking record. Make exceptions to the terms on a case-by-case basis.
WHAT WE CAN DO
Explain how a figure was arrived at Confirm whether a promotional method is acceptable, before you invest effort in it Resolve genuine errors
THE MOST USEFUL QUESTION
"I am planning to do X, is that within the terms?" Asked before, it takes a minute to answer. Asked after, it may be a forfeited balance.
