Physical work you cannot do yourself.
WHAT REMOTE HANDS MEANS
Facility staff performing physical tasks on your behalf.
WHAT THEY TYPICALLY DO
Power-cycle equipment Reseat cables and components Swap drives and media Check indicator lights Accept and install deliveries
WHY IT MATTERS
Physical attendance is otherwise required for trivial tasks.
WHAT TO ESTABLISH
What is included, and what is charged Response times How requests are made and authorised
WHAT TO PROVIDE FOR A GOOD OUTCOME
Precise instructions Accurate rack and position references Photographs, where helpful Clear expected outcome
WHY PRECISION MATTERS
Staff are working on unfamiliar equipment, and an error affects other customers too.
WHAT TO LABEL IN ADVANCE
Everything, so instructions can reference labels.
WHAT TO AVOID
Vague requests Asking for judgement about your systems
WHAT TO KEEP ON SITE
Spares, where response time matters.
WHAT TO RECORD
Every request and its outcome.
