Raising the level.
WHAT TO ESTABLISH
What people actually struggle with.
HOW
Ask, and watch.
WHAT COMMONLY HELPS MOST
File organisation and naming Keyboard shortcuts Spreadsheet basics Email management Recognising fraudulent messages
WHAT TO PROVIDE
Short, practical sessions on real tasks Written references for the things people forget Someone to ask
THAT LAST ONE
The most important.
WHAT NOT TO DO
Long generic training Training with no application Training once and never again
WHAT TO AGREE
Conventions: file naming, where things are stored, how things are named.
WHY
Shared conventions save more time than individual skill.
WHAT TO MEASURE
Whether the recurring problems reduced.
WHAT TO ENCOURAGE
Asking, rather than struggling silently.
WHAT TO AVOID
Making anyone feel inadequate.
WHAT TO RECOGNISE
That improving this is cheaper than the time currently lost.
