Keeping people informed.
WHAT TO AUTOMATE
Deployment notifications Incident alerts Backup and task status Periodic operational summaries
WHAT A DEPLOYMENT NOTIFICATION SHOULD SAY
What was deployed, by whom, to where, and whether it succeeded.
WHY
So everyone knows what changed, which is the first question in any incident.
WHAT A WEEKLY SUMMARY MIGHT INCLUDE
Deployments made Incidents and their duration Resource trends Alerts that fired Anything approaching a limit
WHERE TO SEND THESE
Somewhere the team actually reads.
WHAT TO AVOID
Volume that trains people to ignore Notifications requiring no action and conveying no information
WHAT TO DISTINGUISH
Alerts requiring action now Information worth knowing
WHAT TO ROUTE DIFFERENTLY
Those two, to different places.
WHAT TO REVIEW
Whether anyone reads what you send.
If not, stop sending it or change what it contains.
WHAT TO KEEP
A record, regardless of whether a notification was read.
