Matching resources to demand.
WHAT TO ANALYSE
Demand by day, week and hour Time taken per unit of work Utilisation of people and equipment Periods where work is turned away
WHAT THAT REVEALS
Whether capacity or demand is the constraint When staffing is wrong Whether overtime is structural
THE STRUCTURAL OVERTIME POINT
Consistent overtime is a staffing decision deferred.
Quantify its annual cost against a hire.
WHAT TO CALCULATE BEFORE HIRING
Additional revenue the capacity would produce Total cost of the hire Whether demand is sustained or a spike
WHAT TO MATCH
Staffing to demand patterns, not to averages.
WHY
An average conceals the peak, which is what you actually staff for.
WHAT TO CONSIDER
Flexible capacity for peaks: contractors, part-time, overtime
WHAT TO TRACK AFTER A CHANGE
Whether utilisation and output actually improved.
WHAT TO REVIEW
Quarterly, as demand shifts.
