Doing the work.
WHAT TO MEASURE
Time taken per job or unit Quoted versus actual Rework and errors Utilisation of people and equipment Stock turnover
WHY QUOTED VERSUS ACTUAL
It reveals which work is priced wrongly.
WHAT PEOPLE DISCOVER
That a category of work consistently overruns.
That is a pricing decision, not a performance problem.
WHAT REWORK INDICATES
A process problem, usually upstream.
WHAT UTILISATION TELLS YOU
Whether capacity is the constraint, or demand is.
WHAT STOCK TURNOVER TELLS YOU
Whether money is tied up in goods that do not move.
WHAT TO BE CAREFUL WITH
Measuring people rather than processes.
That produces gaming and resentment.
WHAT TO MEASURE INSTEAD
The process, and where it slows.
WHAT TO ACT ON
Patterns, not individual instances.
WHAT TO REVIEW
Monthly, and after any process change.
