Taking payments reliably.
WHAT MATTERS
Reliability above everything.
A payment system that fails costs sales directly.
WHAT TO DO
Wired connections for fixed terminals A separate network segment where practical A fallback connection
THE SEGMENT POINT
Payment equipment should not share a network with general devices and guests.
THE FALLBACK POINT
Establish what happens when the connection fails.
Many terminals support a mobile fallback. Configure and test it.
WHAT TO TEST
That the fallback actually works, before you need it.
WHAT TO AVOID
Payment terminals on guest wireless A single point of failure between the terminal and the provider
WHAT TO MONITOR
Failed transactions, which may indicate a network problem rather than card issues.
WHAT TO PREPARE
An alternative way to take payment during an outage.
Bank transfer details, ready.
WHAT TO CHECK PHYSICALLY
Payment equipment, for anything attached that should not be.
WHAT TO DOCUMENT
The configuration, and who to call.
