Communication obligations and judgement.
WHO MAY NEED TELLING
Affected individuals Customers Staff Suppliers and partners An authority, where obligations apply Your bank Your insurer
WHAT OBLIGATIONS MAY APPLY
Where personal data is involved, notification requirements may apply within specified periods.
Take advice promptly on what applies to you.
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WHAT TO TELL AFFECTED PEOPLE
What happened What information was involved What you have done What they should do How to contact you
WHAT TO WARN THEM ABOUT
That stolen information is used to impersonate you convincingly.
Tell them to be alert to messages claiming to be from you.
WHAT NOT TO DO
Delay while deciding how it looks Minimise Say nothing
WHY
Discovery later is far worse than disclosure now.
TONE
Factual and direct.
WHAT TO RECORD
Who you told, when, and what you said.
