Knowledgebase

Containing an Incident Print

  • cybersecurity, cyber, restore, hacked, password, woocommerce, suspension, guide
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Stopping it spreading.

WHAT CONTAINMENT MEANS

Preventing further harm while you establish what happened.

WHAT TO DO

Disconnect affected devices from the network Suspend compromised accounts Revoke sessions and tokens Change credentials from clean devices

THE SESSIONS POINT

Changing a password does not always end existing sessions.

End them explicitly.

WHAT ELSE TO REVOKE

Application access API keys Remote access

WHAT TO CHECK FOR

Additional accounts created Rules and forwarding added Scheduled tasks added

THAT LAST ONE

Scheduled tasks are used to restore access after cleanup.

Check them.

WHAT NOT TO DO

Wipe a device immediately, if you may need to understand what happened Continue using an affected system

WHAT TO PRESERVE

Logs, messages, and the state of affected systems, where feasible.

WHAT TO PRIORITISE

Anything holding money or customer data.

WHEN TO GET HELP

When the scope is unclear, or data is involved.


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