Your public presence.
WHY THEY MATTER
A compromised business account is used to defraud your customers in your name.
WHAT TO DO
A unique strong password A second authentication step Individual access rather than a shared login Recovery details current
WHAT TO CHECK
Who has access, including former staff and agencies Applications granted permissions Login activity
THE FORMER AGENCY PROBLEM
Access granted to an agency years ago, never removed.
WHAT TO REMOVE
Anyone who no longer needs it Applications you no longer use
WHAT TO MONITOR
Posts you did not make Messages sent in your name Changes to the page or profile
WHAT TO DO IF COMPROMISED
Recover it through official channels Warn customers immediately Change every related credential
WHY WARN CUSTOMERS
They will be contacted in your name.
WHAT TO PREPARE
A way to reach customers that does not depend on the compromised account.
