The most valuable control.
WHY IT MATTERS
An incident reported within minutes is containable.
One hidden for a week is not.
WHAT STOPS PEOPLE REPORTING
Fear of blame Embarrassment Not knowing who to tell Believing it does not matter
WHAT TO ESTABLISH
That reporting is always the right action Who to tell That nobody is blamed for reporting
WHAT TO SAY EXPLICITLY
"If you clicked something and are not sure, tell me immediately. You will not be in trouble."
WHAT TO DO WHEN SOMEONE REPORTS
Thank them, act, and tell them what happened.
WHAT NOT TO DO
Investigate to assign blame Make an example of anyone
WHY
The next person stays quiet, and that is far more damaging.
WHAT TO MEASURE
Whether people report near-misses.
Silence is not safety; it is usually unawareness.
WHAT TO ENCOURAGE
Reporting anything that felt wrong, even if nothing came of it.
