When something goes wrong.
WHAT DISPUTES USUALLY CONCERN
A transfer not completing A name not matching its description Payment Whether something was included
WHAT TO DO FIRST
Communicate through the marketplace.
Keep it factual and keep it recorded.
WHY THROUGH THE MARKETPLACE
There is then a record, and support can see what was said.
WHAT TO PROVIDE IF YOU RAISE IT WITH US
The sale reference What was agreed What happened What you want resolved
WHAT SUPPORT CAN DO
Establish the position from the record Act on the money, which is held rather than released Apply the rules
WHAT SUPPORT CANNOT DO
Decide a disagreement about something never recorded Provide legal advice
WHAT PROTECTS YOU
Keeping everything within the marketplace, in writing.
WHAT TO AVOID
Private arrangements Threats Going silent
WHAT TO DO ABOUT A GENUINE ERROR
Say so immediately. Errors handled honestly are treated differently.
