Failed transactions.
WHY IT HAPPENS
The buyer does not pay The seller cannot transfer The name turns out to be restricted A party stops responding
WHAT HAPPENS TO THE MONEY
Funds are not released to a seller unless the transfer confirms.
A sale that fails is resolved rather than left.
WHAT HAPPENS TO THE LISTING
It may return to the marketplace, or be resolved individually.
Nothing with live money attached is cancelled automatically. A person reviews it.
WHAT TO DO AS A BUYER
Open a ticket with the sale reference and what you have observed.
WHAT TO DO AS A SELLER
The same, and immediately if you discover you cannot transfer.
WHAT AFFECTS YOUR ACCOUNT
Repeated failures to complete, on either side.
WHAT DOES NOT
A single genuine problem handled honestly and promptly.
WHAT TO AVOID
Going silent.
That is what turns a resolvable problem into a restriction.
WHAT TO KEEP
Every communication about the sale.
