Paying and being paid.
FOR BUYERS
You pay the agreed amount when the sale is confirmed: on purchase, on winning, or on an offer being accepted.
WHAT HAPPENS TO THE MONEY
It is held while the transfer is arranged.
It is not passed straight to the seller.
WHY
That protects both parties.
The buyer's money is secure until they have the name; the seller knows the money exists before transferring.
FOR SELLERS
You receive the proceeds after the transfer confirms.
Less commission, and less tax where it applies.
HOW LONG PAYMENT MUST BE MADE IN
The period stated at the time.
Failing to pay lapses the sale and can restrict your account.
WHAT IF PAYMENT FAILS
You are notified and given the opportunity to complete.
WHAT TO KEEP
Your invoice.
WHAT TO CHECK
That the amount matches what you agreed.
WHERE TO RAISE A PROBLEM
Open a ticket with the sale reference.
