Non-payment.
WHAT TO ESTABLISH IN ADVANCE
Your terms: when payment is due, what happens if it is late.
WHAT TO AUTOMATE
Renewal reminders before the due date Overdue notices
WHY BEFORE THE DUE DATE
Most late payment is forgetfulness.
A reminder prevents it.
THE SEQUENCE
A reminder before due A notice on the due date A warning before suspension Suspension Termination, after a stated period
WHAT TO STATE CLEARLY
Exactly when suspension occurs.
WHAT TO DO BEFORE SUSPENDING
Attempt contact by another channel.
An email may not have arrived.
WHAT TO PRESERVE
Their data, for a stated period after suspension.
WHY
Terminating and deleting immediately produces disputes and reputational damage.
WHAT TO STATE IN YOUR TERMS
How long data is retained after termination.
WHAT TO AVOID
Suspending without warning Deleting data without a stated retention period
WHAT TO RECORD
Every notice sent.
