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Liability to Customers and the Public Print

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Third-party exposure.

WHEN THIS ARISES

Someone is injured on your premises Your work causes damage or injury A product you sold causes harm Your advice or service causes financial loss

WHAT COVER TYPICALLY ADDRESSES

Public liability, for injury and damage Professional indemnity, for financial loss from professional services Product-related cover, for goods

WHAT TO ESTABLISH

Which applies to your activity Whether customers require evidence of it

WHAT REDUCES THE RISK

Safe premises Competent work Clear instructions and warnings with products Written scope, so obligations are bounded

THE SCOPE POINT

Vague obligations produce claims about things you did not agree to do.

WHAT TO DOCUMENT

What you did, and to what standard Any instructions or warnings given Any issue you raised with the customer

WHAT TO DO IF SOMETHING HAPPENS

Record everything immediately Notify your insurer promptly Do not admit liability before advice

THAT LAST POINT

Policies frequently require it.


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