When something arrives.
WHAT TO DO
Read it properly Establish what is required and by when Respond within the period Keep a copy
WHAT NOT TO DO
Set it aside Assume it is a mistake Ignore it
WHY
Periods for response are frequently short, and consequences for silence are worse than for a difficult answer.
WHAT TO DO IF YOU DO NOT UNDERSTAND IT
Send it to your accountant.
Promptly, not near the deadline.
WHAT TO DO IF YOU DISAGREE
Respond within the period, stating the position.
Do not simply not respond.
WHAT TO VERIFY
That the correspondence is genuine.
Fraudulent communications claiming to be from authorities exist.
HOW TO VERIFY
Contact the authority through their published details.
Not the contact details in the message.
WHAT TO KEEP
Every piece of correspondence, and your response.
WHAT TO RECORD
What was required, what you did, and when.
