Getting paid.
WHEN TO START
The day after the due date.
Not weeks later.
THE SEQUENCE
A friendly reminder on the due date or just after A firmer message a week later A phone call A formal demand
WHY A PHONE CALL
Far more effective than messages.
It is harder to ignore a person.
WHAT TO ASK
Not whether they received the invoice.
When it will be paid. A specific date.
THE SPECIFIC DATE POINT
"I will sort it out" is not a commitment.
"It will be paid on Friday" is.
WHAT TO DO IF THE DATE PASSES
Contact them that day, referring to the commitment.
WHAT TO KEEP
A record of every contact.
WHAT TO CONSIDER
Suspending further work, if your terms allow it.
State that in your terms, or you cannot rely on it.
WHAT TO AVOID
Aggression Public complaint Continuing to work for someone who does not pay
WHAT TO TAKE ADVICE ON
Recovery of substantial amounts.
