Using video for business conversations.
WHEN VIDEO IS BETTER THAN A CALL
First meetings Anything where seeing each other helps Presenting something visual Difficult conversations
WHEN A PHONE CALL IS BETTER
Quick matters Poor connectivity When either party is travelling
THE CONNECTIVITY POINT
Video requires substantially more bandwidth.
Offer audio-only as an alternative.
WHAT TO DO BEFORE
Test your connection Check your camera and microphone Consider your background and lighting
WHAT TO PREPARE
What you will cover Anything you will share on screen
DURING
Look at the camera, not the screen, when speaking Mute when not speaking, in group calls Share your screen rather than describing
WHAT TO DO ABOUT POOR CONNECTION
Turn off video and continue with audio.
Better than a broken conversation.
WHAT TO DO AFTERWARDS
Send a written summary of what was agreed.
WHAT TO AVOID
Long video meetings that could have been messages.
