Knowledgebase

Reading Bounce Messages Print

  • emaildeliverability, email, spam, deliverability, errors, spf, troubleshooting, guide
  • 0

What the error means.

WHAT A BOUNCE IS

A message telling you delivery failed.

THE TWO KINDS

Hard bounce: permanent. The address does not exist.

Soft bounce: temporary. A full mailbox, or a server unavailable.

WHAT TO DO ABOUT EACH

Hard: remove the address

Soft: it may deliver later

WHAT THE ERROR TEXT TELLS YOU

Frequently the exact reason.

COMMON REASONS

No such user Mailbox full Message too large Rejected as spam Sender not authorised Blacklisted

FOR "SENDER NOT AUTHORISED"

An SPF problem.

FOR "REJECTED AS SPAM"

Reputation or content.

FOR BLACKLIST REFERENCES

The message usually names the list.

WHAT TO DO

Read the actual text rather than assuming.

It frequently states precisely what is wrong.

WHAT TO SEND US

The full bounce message, not a summary.

THE FULL TEXT MATTERS

Details are in the parts people trim.


Was this answer helpful?
Back

Are you happy with your experience? Leave us a review on Trustpilot.


Trustpilot