What to do.
WHAT COUNTS
Failure to deliver Failure to pay Doing something the agreement prohibits Not meeting a stated standard
WHAT TO DO FIRST
Establish the facts Check what the agreement actually says Raise it directly and in writing
HOW TO RAISE IT
Factually, referring to the relevant term, stating what you want.
Not aggressively.
WHAT TO ASK FOR
Specific remedy, with a deadline.
WHAT TO KEEP
Every communication, from this point.
WHAT TO CONSIDER
The cost of pursuing it against the amount involved.
For small amounts, pursuit frequently costs more than it recovers.
WHAT YOUR OPTIONS MIGHT INCLUDE
Negotiation A formal demand Mediation Legal action
WHAT TO TAKE ADVICE ON
Anything substantial, and before taking formal steps.
WHAT NOT TO DO
Breach it yourself in response Make threats you will not act on Escalate publicly
WHAT TO LEARN
Whether the agreement was clear enough.
