Resolving disagreements.
WHAT MOST DISPUTES ARE ABOUT
Scope: what was included
Quality Timescale Final payment
WHAT PREVENTS THEM
A written agreement stating what is included and excluded.
WHAT TO DO WHEN ONE ARISES
State your position factually, against the agreement Ask what they propose Keep it in writing Keep it civil
WHAT NOT TO DO
Escalate publicly Refuse all payment for work genuinely delivered Make threats you will not follow through
WHAT TO CONSIDER
The cost of the dispute against the amount involved.
For small amounts, resolution is usually cheaper than pursuit.
WHAT TO SECURE FIRST
Your domain, your hosting, your access, your files.
Before the dispute escalates.
WHAT TO TAKE ADVICE ON
Anything substantial.
WHAT TO LEARN
Whether your agreement was clear enough.
Usually the dispute traces back to something unstated.
