The common crisis.
WHAT HAPPENS
Communication stops Work is unfinished, or the site needs attention Nobody can reach them
WHAT TO ESTABLISH FIRST
What you control: domain, hosting, site access
Where the domain actually is Where the site is hosted Whether you have a backup
WHAT TO DO
Secure what you can access Change any credentials you control Check domain renewal dates
THE RENEWAL RISK
If they held the domain and stop paying, it expires.
Check when.
IF YOU CANNOT ACCESS THE DOMAIN
Establish who the registrant is.
Recovery depends on that and may be possible.
IF YOU CANNOT ACCESS HOSTING
If you have the domain, you can point it at new hosting and rebuild or restore.
WHAT TO ASK US
Open a ticket describing the situation.
We can advise on what is possible and help where the account is with us.
WHAT TO DO GOING FORWARD
Ensure ownership is in your name before engaging anyone else.
