Keeping it moving.
WHAT TO ESTABLISH
Who your contact is How often you will hear from them How to reach them How decisions are recorded
A REASONABLE CADENCE
A short update weekly, or at each milestone.
WHAT TO ASK FOR
Progress against the plan Anything blocking them Anything they need from you
THAT LAST ONE
Ask every time. It prevents the project stalling silently.
WHAT TO PUT IN WRITING
Decisions Approvals Change requests
Even after a phone call, confirm by message.
WHY
So both parties remember the same thing.
WHAT TO AVOID
Long silences from either side Decisions made in conversation and never recorded Changing your requirements through casual remarks
WHAT A SILENCE MEANS
Usually a problem. Ask.
WHAT TO DO IF COMMUNICATION STOPS
Ask directly and in writing. Set a deadline for a response.
