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What to Do When Credentials Are Compromised Print

  • passwordsmanagement, passwords, hacked, password, email, twofactor, permissions, guide
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Responding.

WHAT COUNTS AS COMPROMISED

You entered them on a suspicious page A device was infected A service you used was breached You shared them and cannot be sure You see activity you did not perform

WHAT TO DO IMMEDIATELY

Change the password, from a clean device End all active sessions

Check for changes: accounts, rules, permissions

Change anything sharing that password

THE SESSIONS POINT

Changing a password does not always log out existing sessions.

End them explicitly.

WHAT ELSE TO CHECK

Mail forwarding rules Recovery email and phone Two-factor settings Connected applications

WHY THOSE

An attacker with access frequently sets up a way back in.

WHAT TO DO AFTERWARDS

Enable two-factor, if it was not Review everything that account could reach Tell anyone affected

FOR A BUSINESS EMAIL ACCOUNT

Check what was sent, and warn recipients if necessary.

WHAT TO RECORD

What happened and what you changed.


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