Shop-specific controls.
WHAT TO ENABLE
Your gateway's fraud screening Address verification, where supported Limits on order value for new customers Rate limiting on payment attempts
WHAT TO WATCH
Unusually large first orders Billing and delivery addresses differing Repeated failed payments Rapid orders from one source Unreachable customers
WHAT TO DO
Confirm unusual orders by phone before dispatch.
WHAT NEVER TO DO
Dispatch on a payment screenshot Store card details Ignore your gateway's warnings
CARD TESTING
Repeated small transactions on your checkout.
Enable gateway controls and rate limiting.
FOR DIGITAL GOODS
Higher risk, since delivery is instant.
Consider a delay or manual approval for first orders.
WHAT EVIDENCE TO KEEP
Orders, delivery confirmation, communication.
FOR CHARGEBACKS
That evidence is what you submit.
WHAT REDUCES CHARGEBACKS GENERALLY
A recognisable name on the statement, accurate descriptions, and being contactable.
