The procedure.
WHEN TO VERIFY
Any new bank details Any change to existing details Any unusually large payment Any payment requested urgently Any payment requested by message rather than through your normal process
HOW TO VERIFY
Call the other party on a number you already held.
From your records. Not from the message, the email signature, or a search.
WHY NOT A SEARCH
Fraudsters create listings and profiles with their own numbers.
WHAT TO CONFIRM
That they sent the request The account details, read back to them The amount
READING BACK
Confirm the details aloud rather than asking whether they are correct.
WHO SHOULD VERIFY
Someone other than the person who received the request, for large amounts.
WHAT TO RECORD
That verification happened, when, and with whom.
WHAT TO DO IF YOU CANNOT REACH THEM
Do not pay.
Waiting costs a delay. Paying costs the money.
