When spam was sent from your account.
WHAT HAPPENS
A compromised site sends spam.
Your server address is blacklisted.
Your legitimate mail then fails or goes to spam.
WHAT TO DO FIRST
Stop the spam: clean the compromise.
Nothing else works until that is done.
THEN
Check whether your domain or server is listed on blacklists Request delisting where possible Verify SPF and DKIM are correct
WHAT WE CAN DO
Server-level listings are ours to address.
Open a ticket immediately if you suspect spam was sent from your account.
HOW LONG RECOVERY TAKES
Days to weeks, depending on the listing and the volume sent.
WHAT TO DO MEANWHILE
Tell customers your email may be affected Provide an alternative contact method
WHAT TO CHECK AFTERWARDS
Send test messages to major providers and confirm delivery.
WHAT PREVENTS RECURRENCE
Closing the entry point, and monitoring outbound mail volume.
