Seeing it as a visitor does.
HOW TO TEST
On your own phone, on mobile data, away from wifi In a private window, logged out As someone who has never seen it
WHAT TO ATTEMPT
Find a specific service Find the price Find your phone number Send an enquiry Complete a purchase
TIME EACH ONE
How long does it take to find your number?
If it takes more than a few seconds, that is a problem.
WHAT YOU WILL FIND
Things you cannot see because you built it.
BETTER STILL
Have someone else do it while you watch silently.
Do not explain. Do not help.
WHAT THAT REVEALS
Where they hesitate What they look for and cannot find What they misunderstand
HOW OFTEN
Monthly, and after any change.
WHAT TO FIX FIRST
Whatever stopped them.
