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Selling Hosting Alongside Design and Maintenance Print

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For most designers, hosting is more valuable as part of a relationship than as a product.

WHY IT WORKS

It converts one-off projects into recurring revenue It keeps you in contact with clients, which produces further work It means sites you built stay on an environment you understand Clients would rather one supplier than three

TYPICAL PACKAGING

Hosting alone, at a modest margin

Hosting plus maintenance: updates, backups, monitoring and a set amount of small changes each month

Hosting plus maintenance plus content or SEO work

BE EXPLICIT ABOUT SCOPE

"Maintenance" means different things to you and the client. State exactly what is included: which updates, how often, how many change requests, what response time, and what is billed separately.

THE RISK TO MANAGE

You become responsible for sites you did not build and cannot fully control, particularly where clients install plugins themselves. Say in writing who may install what.

PRICE FOR THE TIME

The hosting costs you little. The support costs you hours. Price the package for the support, not the disk space, or you will end up doing maintenance for the price of storage.


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