What goes wrong.
INVOICING LATE
The most common and most costly.
Invoice immediately.
VAGUE DESCRIPTIONS
Invite questions, delay payment, and cause disputes.
MISSING PAYMENT DETAILS
An invoice the customer cannot pay from sits unpaid.
WRONG OR MISSING INVOICE NUMBERS
Cause problems at year end and make chasing difficult.
SENDING TO THE WRONG PERSON
The commissioner is not always the payer.
NO REFERENCE REQUESTED
In organisations requiring a purchase order number, an invoice without it is not processed.
NOT FOLLOWING UP
Most late payment is oversight. Nobody chases; nothing happens.
ACCEPTING A SCREENSHOT AS PAYMENT
Confirm funds in your own account.
NOT RECONCILING
Discrepancies found at year end are far harder to resolve.
TREATING INVOICED MONEY AS RECEIVED
The most dangerous. Spend what has arrived.
