Protecting the business.
WHAT HAPPENS
Stolen cards used for orders Card testing, where small transactions verify stolen numbers Fake bank transfer screenshots Cash on delivery refusals
CARD TESTING
Repeated small transactions, frequently failing.
Your gateway should have controls. Enable them.
It also generates fees and can affect your account standing.
WHAT TO WATCH FOR
An unusually large first order Delivery address different from billing Multiple failed attempts then a success Rapid repeated orders An unreachable phone number
WHAT TO DO
Confirm large or unusual orders by phone before dispatch Never dispatch on a screenshot Limit cash on delivery by value and area
THE PHONE CONFIRMATION
The single most effective control for a small shop.
WHAT NOT TO DO
Treat every customer as a suspect.
Most are legitimate. Apply controls where the risk warrants it.
WHAT TO RECORD
Attempted fraud, so you recognise patterns.
