Handling offline payment.
HOW IT WORKS
The customer sees your account details and pays by transfer.
The order is marked on hold until you confirm.
WHAT TO DISPLAY
Account name, number and bank The order reference to use How long you will hold the order What to do after paying
THE REFERENCE POINT
Ask the customer to use the order number as the transfer narration.
Without it, matching payments to orders is guesswork.
CONFIRMING PAYMENT
In your own bank account or app.
Never on a screenshot the customer sends.
WHY
Screenshot alteration is straightforward and screenshot fraud is common.
HOW LONG TO HOLD
State it. Twenty-four or forty-eight hours is reasonable.
Cancel unpaid orders after that and release the stock.
WHAT TO DO WHEN CONFIRMED
Mark the order paid, which triggers the customer's confirmation.
Then fulfil.
WHAT TO RECORD
Which transfer matched which order.
