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Recovering From a Plugin That Broke Your Site Print

  • wordpressplugins, wordpress, plugins, errors, troubleshooting, restore, ftp, filemanager, htaccess, themes
  • 0

Getting back in.

THE SYMPTOM

A blank page, or a fatal error, or no admin access.

THE FASTEST FIX

Rename the plugins directory using File Manager or FTP.

That deactivates every plugin at once and usually restores access.

THEN

Rename it back Rename individual plugin directories one at a time Find the offender

WHY RENAMING WORKS

WordPress cannot find the plugin, so it deactivates it.

IF THE SITE IS STILL BROKEN

The problem is not a plugin.

Check the theme, .htaccess, and the error log.

READING THE ERROR LOG

It names the file that failed, which identifies the plugin.

Frequently faster than the renaming method.

AFTER RECOVERING

Delete the offending plugin, or find an alternative.

Report the problem to the developer.

WHAT TO DO DIFFERENTLY NEXT TIME

Back up before installing. Test on staging.


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