If you hold a reseller account, there are two billing relationships and it is important to keep them distinct.
BETWEEN US AND YOU
You pay us for the reseller package on its billing cycle. That invoice covers the whole package, regardless of how many client accounts sit inside it. You are our customer.
BETWEEN YOU AND YOUR CLIENTS
You set your own prices, your own billing cycles and your own terms. You invoice your clients. They are your customers, not ours.
WHAT THIS MEANS IN PRACTICE
If a client does not pay you, that is between you and them. Our invoice to you remains due regardless. If your reseller package is suspended for non-payment, every client account inside it goes offline. Your clients experience an outage caused by your invoice, which is a serious commercial risk. We do not contact your clients, and we do not provide support to them directly. They come to you.
PRACTICAL ADVICE
Keep a buffer so a late client payment never threatens your own renewal. Enable auto-renewal on the reseller package. Bill clients in advance, not in arrears. Keep your renewal date and your clients' dates comfortably apart.
