Some work falls outside standard support and is quoted separately.
INCLUDED IN STANDARD SUPPORT
Server-side issues Account configuration and cPanel questions Free website migration from a previous host Guidance and troubleshooting advice Anything caused by us
QUOTED SEPARATELY
Malware cleanup of a compromised site Website development, design or customisation Bulk content work or data entry Complex migrations from unusual platforms Ongoing site maintenance arrangements Work on applications we do not host
HOW IT WORKS
Open a ticket describing what you need. We will tell you whether it falls under standard support. If it does not, we will quote a fee and scope before starting, and we will tell you plainly if the work is not worth doing or if a rebuild would serve you better.
Work begins once you accept the quote and the invoice is settled.
WHY THE LINE IS WHERE IT IS
Support covers the service you bought. Work on your content and applications is a separate undertaking with a separate cost. Being explicit about the boundary is fairer than being vague and then surprising you.
