We would rather hear about a mistake than have you find it months later.
WHAT COUNTS
An invoice for a service you cancelled A charge at the wrong rate A duplicate invoice A renewal for a domain you transferred away Credit that was not applied A prorated calculation that does not look right
HOW TO REPORT IT
Open a ticket with the invoice number, the specific line, what you expected, and any supporting evidence such as a cancellation confirmation.
WHAT WE WILL DO
Check the account history, including the order record, cancellation requests and prior tickets. Reply with what we find. If we were wrong, correct it by cancelling the invoice, refunding, or applying credit as appropriate.
IF THE INVOICE IS UNPAID
Tell us it is disputed. We will hold the account rather than suspending over a contested amount while we look.
IF YOU HAVE ALREADY PAID
We will refund or credit as you prefer once the error is confirmed.
CHECK PERIODICALLY
Review Billing > My Invoices once a quarter, particularly if you hold several services. It is far easier to sort out a recent error than one from last year.
