Before assuming an error, check what the charge covers.
CHECKING
Billing > My Invoices and open the invoice matching the amount. Each line names the service and the period it covers.
COMMON EXPLANATIONS
A domain or hosting renewal for a service you had forgotten, particularly a second domain or an add-on A prorated amount following a plan change An add-on such as a dedicated IP, an SSL certificate or extra storage A service someone else in your organisation ordered on the account Currency conversion applied by your bank, which makes the debit differ from the invoice total
IF IT IS STILL NOT CLEAR
Open a ticket with the invoice number and the line you are querying. We will explain exactly what it is for and when it was ordered.
IF IT IS GENUINELY WRONG
Tell us and we will correct it. Billing mistakes happen and we would rather fix one than have you discover it months later.
WHAT NOT TO DO
Do not raise a bank dispute before asking us. It suspends the account and costs more time than a ticket. Ask first.
