Service operations.
WHERE IT HELPS
Customer communication and collection notices Pricing lists and service descriptions Damage and loss correspondence Procedures for staff
FOR COLLECTION NOTICES
Automated reminders that items are ready.
Reduces uncollected items, which occupy space and tie up value.
FOR DAMAGE CLAIMS
"A customer says an item was damaged. Here is what happened: [facts]. Our position is [what]. Write a reply that is fair and states what we will do."
Have a written policy on liability. Take advice on what is reasonable.
FOR SERVICE DESCRIPTIONS
What each service involves, turnaround, and what cannot be treated.
FOR STAFF PROCEDURES
Handling, labelling, and what to check on intake.
Most losses happen at intake.
FOR PRICING
Your own rates, presented clearly.
WHAT TO NEVER GENERATE
Fabric treatment advice for a specific item Liability positions Turnaround times you cannot meet
